#DROBO DASHBOARD CANNOT DETECT DROBO 5N HOW TO#
#DROBO DASHBOARD CANNOT DETECT DROBO 5N MAC OS#
#DROBO DASHBOARD CANNOT DETECT DROBO 5N MAC#

Get a Diagnostic and Contact Support , let us know approximately the last time you were able to connect.

#DROBO DASHBOARD CANNOT DETECT DROBO 5N HOW TO#

Can you manually mount the Shares as follows, How to Manually Mount Shares.

Were there any changes recently made to your host, OS or Network hardware?.

Your Drobo device restarts with your new settings. In the Network window, select the TCP/IP tab.

#DROBO DASHBOARD CANNOT DETECT DROBO 5N MAC#

If you still cannot access your Drobo, provide the following information: IPs are listed in round brackets followed by the MAC Address. Note: If Drobo is accessible when directly connected, check your network configuration. Auto-Discovery is located in Preferences, Drobo Discovery Settings, enable Auto-Discovery

Ensue Auto-Discovery is turned on in Dashboard.

If Telnet does not work, follow the steps below to determine if issue is with the network or Drobo Dashboard

Restart the Drobo using the toggle switch on the back of the Drobo.

If the above steps do not work, take a screen shot and then replace the IP address of the Drobo with 169.254.213.234.

Enter telnet x.x.x.x 5000 where x.x.x.x is the IP address of the Drobo.

If you are using Windows, do the following.

Connect your Drobo directly to your computer via Ethernet cable.

2 days latersolid orange, and non-detectableagain. I deleted 2TB of data to mopefully give it more room to play with. Powering on brought back the flashing green/orange and dashboard could now detect it. The Drobo will take a few minutes to restart, then Drobo will reappear in Drobo Dashboard. Drobo dashboard could not detect any drobos so i power cycled it ( I moved it over to my laptop, where I could more comfortably observe it). Note: The Drobo will restart after this has been selected. Double check connections between hard drive and drive mount, if problems persists, disconnect hard drives and clean connections.

If set to a Static IP address, change to Automatically assign IP settings to (DHCP).

Once restarted, go to Drobo Dashboard > Settings > Network:

Restart the Drobo in Dashboard > Tools > Restart.

If the Drobo is not detected in Drobo Dashboard, see: NAS Dashboard Discovery.

So DO NOT perform a PIN-HOLE with Drives!!!ĭoing a PIN-HOLE reset without Drive and later re-inserted the existing Disk Pack… will NOT render the 5N back to DHCP! The STATIC IP (Network Setting) are stored in the Disk Pack… So once the Disk Pack is back into the 5N and boot off… the 5N is back to the SAME OLD Static IP.If the Drobo has lost connection with the network or Dashboard, try the following Yes… is unfortunate that Drobo 5N does NOT have a web config tool.ĭoing a PIN-HOLE reset with Drives, will WIPE OUT and FORMAT all existing data and reset all network, user, shares setting by to factory default which is liked all NEW fresh Drobo 5N. The ONLY way to set the Drobo 5N back to DHCP setting from a STATIC IP, is to use the Dashboard.

This should in general resolved most of the Dashboard not discovering Drobo 5N issue.

It should be set to “Allow in-coming Connection…” Make Sure … that DDService64d is not blocked.

#DROBO DASHBOARD CANNOT DETECT DROBO 5N MAC OS#

Drobo Dashboard discovery issue for 5N is usually due to Windows OS or Mac OS firewall blocking the related services.įor Windows OS, Make sure that Drobo Dashboard and Drobo Dashboard Service are BOTH ALLOW (Not BLOCK) under the Windows Firewall setting.įor Mac OSX, Under the System Preferences > Security > Firewall.

Drobo dashboard cannot detect drobo 5n